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Customer Service (Level 2 and 3)
Good customer service is a critical requirement common to all industries and sectors, both public and private. Our courses will benefit both the employer and employee through enhanced abilities gained whilst the employee achieves a recognised qualification, thereby improving all-round service to customers.
To achieve the full Apprenticeship, awarded by the Institute for Customer Service, the apprentice will need to prove competency by completing the NVQ, Key Skills and Technical Certificate. Potential career opportunities with this certificate include:-
- Customer Services Advisor
- Customer Relations Officer
- Customer Complaints Advisor
- Consumer Research Officer
- Product Development Advisor
- Customer Support Officer