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Customer Service (Level 2)
Good customer service is a critical requirement common to all industries and sectors, both public and private. Our courses will benefit both the employer and employee through enhanced abilities gained whilst the employee achieves a recognised qualification, thereby improving all-round service to customers.
To achieve the NVQ Level 2 Certificate awarded by City and Guilds you will need to demonstrate competence in line with City and Guilds standards. Potential career opportunities with this certificate include:-
- Customer Services Advisor
- Customer Relations Officer
- Customer Complaints Advisor
- Consumer Research Officer
- Product Development Advisor
- Customer Support Officer